The Trump Administration claims that it has no intention to close Social Security field offices, but a new analysis of workforce data suggests that its policies are hollowing out community-based services across the country through staff reductions. The Strategic Organizing Center (SOC) analyzed Social Security Administration (SSA) staffing data and found at least a 9% loss of field office staff between March 2024 and August 2025. This reduction is compounded by the administration’s reassignment of field office staff to answer national-800 number calls, suggesting that the effective reduction in field office staffing is likely above 13%. SOC analysis also compared field office staffing with Social Security beneficiary populations, finding that this ratio has grown dramatically, with the median state experiencing a ratio of nearly 4,000
beneficiaries for every field office worker.
This analysis comes as internal SSA documents show that the agency is seeking to serve 50% fewer Americans in its field offices in 2026. Those plans have raised more concerns that the agency is “quietly killing field offices.”
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