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Wait Times For Calls To Social Security Have Been A Problem. A Change Could Make Them Better—Or Worse

Already, Social Security workers say they are overworked and underpaid. In a survey of SSA employees from the Strategic Organizing Center, a campaign organization for unions, 84% said their workloads got worse in 2025. The majority said their service speed and quality had decreased due to the amount of work they have taken on.

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